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The following Terms and Conditions apply to all goods purchased from Bathroom Gallery.

The client must:

  • Provide written approval of all specifications on customised products prior to placement of order
  • Collect or accept delivery of goods within 7 calendar days of being notified by Bathroom Gallery consultants unless prior arrangements have been confirmed.
  • Immediately open all boxes and check the condition of all products upon acceptance of delivery or collection. Any damage must be reported to the Bathroom Gallery showroom within 2 business days and supported with clear photographic evidence.

All returns and refunds must be accompanied by the correct proof of sale documentation. A full refund, exchange or repair of goods will be considered by a staff member from Bathroom Gallery under the following circumstances:

  • If the product is proven faulty
  • If the product is not as described by suppliers specifications
  • If the product does not function as per the appropriate technical specification
  • If the product does not match the in-store sample
  • If the goods are in scalable condition and in the undamaged original packaging

If a discretionary refund is approved outside the above mentioned circumstances, a restocking fee of 35% of the current value of the goods may be charged to the client.

No refund or exchange will be given:

  • On faulty items not immediately reported upon receipt of goods
  • On customised products as approved by the client
  • For change of mind purposes
  • If the goods are found cheaper elsewhere
  • If installation of the goods has been attempted
  • If the goods are no longer in a saleable condition